Refund Policy

Consequences of revocation

In the event that you withdraw from your contract, we will refund all payments we have received from you, including delivery costs (except for additional costs arising from your choosing a different delivery method. and more expensive than the standard delivery offered by SWISSNESS Horlogère-Uldry) no later than fourteen (14) days after the date on which SWISSNESS Horlogère-Uldry has received your notification of withdrawal from this contract. Refunds will be made to you using the same payment method as that used for your original payment, unless otherwise agreed between you and SWISSNESS Horlogère-Uldry. Under no circumstances will we charge you a fee for receiving this refund.

 We reserve the right to refund you only when we have received the products subject to your withdrawal, or proof that you have returned these products, whichever comes first.

 You must return the products to NeSs without undue delay, and in any event no later than fourteen (14) days after the date on which you informed NeSs of your decision to withdraw from the contract, in accordance with the conditions stipulated in the Policy of return. NeSs can provide you with a prepaid return slip to return your goods. The deadline is considered to have been met if you send the products before the expiration of the fourteen (14) day deadline.

 If you cannot return the products to NeSs in whole or in part, or if you return the products in a deteriorated condition, you must compensate NeSs in proportion to the deterioration suffered by the product or the missing quantity. In the event of depreciation of the products resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of these products, you may be held liable and you will have to compensate for any depreciation of the products.

 If you have purchased services, and expressly requested that the services begin before the expiry of the withdrawal period, you will have to pay an amount corresponding to the services already provided at the time you notify NeSs of your intention to withdraw. This amount is proportional to the total price of the service agreed in the contract.

Consequences of revocation

In the event that you withdraw from your contract, we will refund all payments we have received from you, including delivery costs (except for additional costs arising from your choosing a different delivery method. and more expensive than the standard delivery offered by SWISSNESS Horlogère-Uldry) no later than fourteen (14) days after the date on which SWISSNESS Horlogère-Uldry has received your notification of withdrawal from this contract. Refunds will be made to you using the same payment method as that used for your original payment, unless otherwise agreed between you and SWISSNESS Horlogère-Uldry. Under no circumstances will we charge you a fee for receiving this refund.

 We reserve the right to refund you only when we have received the products subject to your withdrawal, or proof that you have returned these products, whichever comes first.

 You must return the products to NeSs without undue delay, and in any event no later than fourteen (14) days after the date on which you informed NeSs of your decision to withdraw from the contract, in accordance with the conditions stipulated in the Policy of return. NeSs can provide you with a prepaid return slip to return your goods. The deadline is considered to have been met if you send the products before the expiration of the fourteen (14) day deadline.

 If you cannot return the products to NeSs in whole or in part, or if you return the products in a deteriorated condition, you must compensate NeSs in proportion to the deterioration suffered by the product or the missing quantity. In the event of depreciation of the products resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of these products, you may be held liable and you will have to compensate for any depreciation of the products.

 If you have purchased services, and expressly requested that the services begin before the expiry of the withdrawal period, you will have to pay an amount corresponding to the services already provided at the time you notify NeSs of your intention to withdraw. This amount is proportional to the total price of the service agreed in the contract.